January 9, 2012 8:34 pm
A new year, quite a few new programs and designs. I’ve been working non stop since last December (that is December 2010) and it’s been a fabulous year.
The most recent program design includes VirtualTalk offered by The Bergerac Group. We have a lot of customization we can do with this virtual communication skills program. Pilot programs have already been successful with Novation, Westinghouse and VHA as of this week.
Another new program is Delighting Customers for Life, a PPG MVP program. This program uses the Kano model of customer satisfaction along with Social Style profiling to learn how to meet various customer needs.
If 2012 is anything like 2011, I will be busy. We are also looking at making Virtual Talk into a book. So, stay tuned. Lots and lots of new things coming up. Have a blessed New Year. I know I will!
October 23, 2010 7:41 am
SOCIAL STYLE TIp of the Day
What Can A Driving Style Do to Please Co-workers?
Working on your Style’s Growth Action is a sure-fire way to improve interactions with colleagues. For Driving Style people, that means doing a better job of listening. Because they are very active and energetic, they frequently do not slow down long enough to gather important information. They can help others, as well as their own productivity, by taking the time to listen to others’ input, ideas, and concerns. Although it can be challenging to do this, it will actually add to their efficiency because they will be better informed and they will earn the support of their co-workers.
October 18, 2010 10:13 am
How to Compliment an Analytical Style
Analytical people are concerned about doing things right and appreciate compliments about their expertise and the quality of their work. Link their contributions to the meaningful effects their work had on the organization, giving concrete examples of the benefits of their accomplishments. They like to see the value of their work and you can continue to motivate by pointing out the quality of their efforts. Though they generally aren’t opposed to public recognition, keep it simple and professional.
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