A new year, quite a few new programs and designs.  I’ve been working non stop since last December (that is December 2010) and it’s been a fabulous year.

The most recent program design includes VirtualTalk offered by The Bergerac Group.  We have a lot of customization we can do with this virtual communication skills program.  Pilot programs have already been successful with Novation, Westinghouse and VHA as of this week. 

Another new program is Delighting Customers for Life, a PPG MVP program.  This program uses the Kano model of customer satisfaction along with Social Style profiling to learn how to meet various customer needs. 

If 2012 is anything like 2011, I will be busy.  We are also looking at making Virtual Talk into a book.  So, stay tuned.  Lots and lots of new things coming up.  Have a blessed New Year.  I know I will!