• “Powertalk” – Communicate with passion, Communicate with power
  • Some people have it. The power to win over the most skeptical critic. They stand up to make a presentation – no slide show, just a few words scribbled on a flip chart. Yet by the time they’re finished, the room is enthusiastically behind them. All of us have known – and envied – people like this. What’s their secret? They know how to use the power of emotions – their own and their listeners’ – to win enthusiastic support. It’s a skill you can learn.
  • PowerTalk trains you to clarify your thinking, speak with passionate conviction, and persuade your listeners – even under pressure, when time is short, and your listeners are skeptical.
  • Two fully experiential days, with video feedback, speaking fourteen times targeting an actual presentation. Up to ten participants.
• “Trainertalk” – Transforming Training
  • Trainers are asking for real outside-the-box thinking, what exists isn’t working! PowerPoint has become the Emperor’s New Clothes. Adult learning theory has led to mass refusal to do more role-plays and discussions with minimal participation. You, the trainer, feel frustrated and unappreciated!
  • TrainerTalk is the right medicine just in time. Unlike any other trainer training available, Bergerac offers a unique combination of theatre, psychology and brain research — and that means offering you a fresh innovative approach, with scores of new and different ways to impact your students.
  • TrainerTalk’s three key areas are Delivery, Coaching, and Design. Trainers learn to harness the power of emotions, body language and performance techniques to motivate and engage students. By re-designing dry technical material into experiential learning and coaching to diffuse resistance, you can be a star!
  • A unique combination of theatre, psychology, accelerated learning and brain research in three fully experiential days, with video taping/feedback. Provides innovative ways to impact students, course design and delivery. Up to ten participants.
• “Customertalk” - Speak the Language of Service
  • CustomerTalk trains your customer service professionals and technical support teams in the communication strategies that win customer enthusiasm. Why settle for just neutralizing customer anger when you can create customer dedication by the way you address their problems? We teach you how to do exactly that.
  • Participants learn to let customers know that their feelings are understood as the two of them work together to identify alternative solutions. This approach can turn a potential confrontation into an alliance and an alienated customer into an enthusiastic booster.
  • CustomerTalk was originally developed for technical customer service representatives, but the underlying principles have a broad application to retail sales, the hospitality industry, and any business where fielding complaints from unhappy customers, in person or on the phone, is a fact of everyday life. CustomerTalk can be custom designed to meet your organizational needs. CustomerTalk delivers a lot more than just talk.
  • One-day program using practices of real customer interactions with on-the-job application. Up to twenty participants.
• “Successtalk” – Break through the communication breakdown
  • SuccessTalk is for managers, supervisors, support staff and administrators. SuccessTalk delivers powerful communication skills for cutting through the toughest communication obstructions. From the board room to team rooms, communication drives corporate performance. Teaming, whether formal or informal, means communication among equals that can’t be based on a my-way-or-the-highway model. But when people lack well-developed communication skills, everything breaks down. Projects limp along as a forum for ego contests, petty squabbles, resentment, and other manifestations of passive-aggressive behavior.
  • SuccessTalk addresses these issues head on. It focuses on the problem areas of communication and trains participants in specific skills.
  • Flexible modules to address specific issues – Customized program for one and two days. Highly interactive with individual and group feedback. Up to twenty participants.
• “Meetingtalk” - Bring your meeting to order
  • Have you ever spent all morning in a meeting that left you drained, then later that same day you couldn’t remember a single thing that got accomplished? Of course you have. You and everybody else in the business world.
  • MeetingTalk leverages the frustration people feel about the time wasted in a typical office meeting and channels it into a radical rethinking of the entire meeting process. Graduates leave committed to producing shorter meetings, fewer meetings and only meetings that get the job done.
  • One-day workshops including group and individual contribution throughout for up to twelve participants.
• “Leadertalk” – Turning Vision into Action
  • Can those in your organization spot your leaders? Are they viewed as approachable and trustworthy? Are they seen as lackluster, appearing too reserved or unengaged? When under pressure do they hesitate and fumble for words, losing credibility?
  • We are facing gaping holes all over corporate leadership – a looming leadership deficit – with the onset of Boomers’ retirement. Most companies are launching programs to identify and develop high-potential employees. In response to clients’ requests, Bergerac has developed LeaderTalk to augment in-house leadership development programs. It is based on the unique Bergerac difference – a combination of theater techniques, the psychology of persuasion, and the latest brain research in how others listen, absorb and respond to the spoken word.
  • Whether your leaders are introverts, extroverts, first time managers, middle managers, high potentials or executive level, they must demonstrate authentic presence! At Bergerac we believe that verbal communication is the single most essential skill for any successful leader.
  • Leadership presence is also a key success factor. Leadership presence (or lack of) is demonstrated in all verbal communications that leaders engage in on a daily basis. It’s not always about strategy and planning. It boils down to what they say, when they say it and how they say it! No matter what “it” may be!
  • During economic uncertainty, your leaders cannot afford to be hesitant with impromptu questions, during meetings or in any other high-stake communication. When under fire, they need the skills to think on their feet and maintain confidence while articulating a message. Let Bergerac teach them the necessary communication skills to manage in these trying times. Bottom line – these skills produce the passion and charisma every leader craves.
  • LeaderTalk is designed for 10-12 participants in a 2-day workshop to be tailored to your organization’s particular leadership communication requirements.

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